Terms of Conditions

SYSTEMS4SCALING LTD Registered Office: 128 City Road London EC1V 2NX United Kingdom

Systems4Scaling™ provides business systems engineering, consulting, strategic, operational and educational services to businesses and their leadership teams.

Our services may include business diagnostics, operating-system design, process engineering, business systems development, decision infrastructure, implementation support, management systems, documentation, educational resources, strategic consulting and related services.

The specific services provided to a client will be determined by the applicable proposal, statement of work, engagement agreement, order form or other written agreement between the parties.

By using this website or engaging with Systems4Scaling™, you agree to these Terms of Conditions.

If you are entering into an agreement with Systems4Scaling™ on behalf of a company or other organisation, you confirm that you have authority to bind that organisation.

If a separate written agreement has been entered into between SYSTEMS4SCALING LTD and a client, that agreement will govern the specific services and commercial relationship to the extent of any inconsistency with these website Terms.

You may use this website for lawful purposes only.

You agree not to:

We reserve the right to restrict or suspend access where reasonably necessary to protect the website, our business, our clients or other users.

• Use the website for unlawful or fraudulent purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with the operation or security of the website.
• Copy, reproduce or redistribute website content without permission.
• Scrape, reproduce or commercially exploit substantial portions of the website without written permission.
• Introduce malicious code, viruses or other harmful material.
• Misrepresent your identity or relationship with Systems4Scaling™.
• Use our materials to create a competing commercial product or service without permission.

Systems4Scaling™ provides consulting, business systems engineering, strategic, operational and educational services.

Our services are designed to help businesses identify constraints, design operating infrastructure and improve the systems through which the business operates.

Depending on the engagement, services may include:

The exact scope of any client engagement will be determined by the applicable agreement.

• Executive diagnostics
• Business systems assessments
• Operating architecture
• Demand systems
• Conversion systems
• Delivery systems
• Decision systems
• Operating processes
• Standard operating procedures
• Management systems
• Executive dashboards
• Decision frameworks
• Automation infrastructure
• Implementation support
• Leadership and operating frameworks
• Educational resources
• Strategic consulting

An Executive Diagnostic™ or other diagnostic service is intended to assess the information made available to Systems4Scaling™ and identify relevant business constraints, structural gaps and potential system requirements.

A diagnostic does not constitute a guarantee that a particular business outcome will occur.

The quality and usefulness of a diagnostic may depend on the accuracy, completeness and timeliness of information provided by the client.

We may rely on information provided by the client and may not independently verify every statement, document, metric or representation supplied to us.

Clients are responsible for providing information, access, decisions, personnel and cooperation reasonably required to deliver the agreed services.

Clients are responsible for:

Delays caused by missing information, unavailable personnel, delayed decisions, third-party systems or circumstances outside our reasonable control may affect timelines.

• Providing accurate and complete information.
• Providing timely access to relevant systems and information.
• Making required decisions within reasonable timeframes.
• Providing appropriate personnel and resources where required.
• Reviewing and approving deliverables where applicable.
• Implementing agreed recommendations where implementation is the client's responsibility.
• Maintaining appropriate backups and access controls for their own systems.
• Ensuring that information supplied to Systems4Scaling™ may lawfully be shared with us.

Systems4Scaling™ may work with or recommend third-party platforms, software, CRM systems, communication platforms, automation tools, analytics systems, payment providers or other technology.

Third-party products and services are governed by their own terms and policies.

Systems4Scaling™ does not control third-party platforms and cannot guarantee their availability, security, functionality, pricing or continued operation.

Where a third-party platform is required for an engagement, the client may be responsible for maintaining its account, subscription and associated costs unless otherwise agreed in writing.

Fees, payment schedules, contract duration, payment methods and any applicable taxes or charges will be specified in the applicable proposal, order form, statement of work, invoice or engagement agreement.

Unless otherwise agreed in writing, fees are payable according to the agreed payment schedule.

Where a client fails to make a required payment, Systems4Scaling™ may, subject to applicable law and the relevant agreement:

Nothing in these Terms removes or limits any rights a consumer may have under applicable law.

For consumer contracts, Irish law imposes requirements concerning pricing, contract information, service performance and cancellation rights in applicable circumstances.

• Request payment;
• Suspend services;
• Delay implementation;
• Restrict access to applicable materials or systems; or
• Take other contractual steps available under the applicable agreement.

The duration of a client engagement will be specified in the applicable agreement.

Termination rights, notice requirements and financial consequences of termination will be governed by the applicable agreement and applicable law.

Systems4Scaling™ may terminate or suspend an engagement where permitted by the applicable agreement, including where there is a material breach that is not remedied within a reasonable period after notice.

Termination will not affect rights or obligations that accrued before termination.

Unless otherwise agreed in writing, Systems4Scaling™ retains ownership of its pre-existing intellectual property, methodologies, frameworks, systems, processes, templates, tools, documentation, training materials, models, designs, software, content and know-how.

This includes Systems4Scaling™ intellectual property and proprietary concepts such as:

A client receives only the rights expressly granted under the applicable engagement agreement.

Unless expressly permitted, clients may not:

Client-owned materials and information remain the property of the client, subject to any rights necessary for Systems4Scaling™ to provide the agreed services.

• Business Systems Engineering™
• Executive Diagnostic™
• Decision Path™
• Revenue Operating System™
• Executive Management System™
• Decision Rights Matrix™
• Other Systems4Scaling™ frameworks, methodologies and proprietary materials.

Each party should treat confidential information received from the other party as confidential and use it only for the purposes of the relevant engagement.

Confidential information does not generally include information that:

Where a separate confidentiality agreement or NDA exists, that agreement will govern confidentiality obligations to the extent applicable.

• Is publicly available through no breach of these Terms;
• Was already lawfully known by the receiving party;
• Is independently developed without use of confidential information; or
• Must be disclosed by law or lawful authority.

We make reasonable efforts to keep website information accurate and current.

However, website content is provided for general informational and educational purposes and may change over time.

We do not warrant that every piece of website content will always be complete, current or error-free.

Nothing on the website should be interpreted as a substitute for professional legal, accounting, financial, tax or other regulated advice.

Systems4Scaling™ may provide educational content including articles, videos, frameworks, templates, calculators, guides, case studies and other resources.

Educational content is provided for general informational purposes.

It should not be interpreted as personalised legal, financial, investment, tax, accounting or other regulated professional advice.

You remain responsible for determining whether any strategy, recommendation or framework is appropriate for your circumstances.

Systems4Scaling™ does not guarantee any particular business, financial or investment result.

This includes, without limitation:

Results depend on numerous factors, including implementation, market conditions, leadership, resources, timing, execution, personnel, customer behaviour and circumstances outside our control.

Any examples, case studies, performance figures or transformation outcomes presented by Systems4Scaling™ relate to specific businesses, projects or circumstances and should not be understood as a promise of future results.

Nothing in these Terms excludes any statutory rights or remedies that cannot lawfully be excluded.

• Revenue growth
• Profitability
• Lead generation
• Sales conversion
• Client acquisition
• Operational efficiency
• Business valuation
• Acquisition
• Sale of a business
• Investment returns
• Founder time savings
• Specific financial outcomes

Case studies and examples displayed on the website are provided to demonstrate particular engagements, systems, transformations or business circumstances.

Individual results vary.

Historical performance is not a guarantee of future performance.

Where a numerical result is presented, it should be understood in the context of the specific business and engagement to which it relates.

The website may contain links to third-party websites, platforms or resources.

These links are provided for convenience.

Systems4Scaling™ does not control third-party websites and is not responsible for their content, availability, privacy practices, security or terms.

Your use of third-party services is subject to the relevant third party's terms and policies.

We do not guarantee that the website will always be available, uninterrupted or error-free.

We may modify, suspend or discontinue parts of the website where reasonably necessary.

We take reasonable measures to maintain the security of the website but cannot guarantee that the website will be completely free from security vulnerabilities or malicious activity.

To the maximum extent permitted by applicable law, Systems4Scaling™ will not be liable for indirect, incidental, special or consequential loss arising from use of the website or services, including loss of profits, revenue, business opportunity, anticipated savings or goodwill.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or limited.

For client engagements, any agreed liability limitations, exclusions or caps will be governed by the applicable written agreement, subject always to mandatory applicable law.

Where permitted by applicable law, you agree to indemnify Systems4Scaling™ against reasonable losses, liabilities, claims and expenses arising from your unlawful use of the website, your breach of these Terms, or your infringement of another person's rights.

This provision does not apply to the extent that doing so would conflict with mandatory applicable law.

Systems4Scaling™ will not be responsible for delay or failure to perform caused by circumstances reasonably outside our control.

These circumstances may include:

Where reasonably possible, we will communicate material disruption and work to resume affected services.

• Natural disasters
• War
• Terrorism
• Government action
• Significant infrastructure failures
• Internet or telecommunications failures
• Cybersecurity incidents
• Third-party platform outages
• Labour disputes
• Serious illness or other events materially affecting service delivery

Our handling of personal information is described in our Privacy Policy.

Please review the Privacy Policy for information about how personal information is collected, used, stored and protected.

Our use of cookies and similar technologies is described in our Cookie Policy.

Please review the Cookie Policy for additional information.

We may update these Terms from time to time.

The latest version will be published on this website with the applicable update date.

Where changes materially affect an existing client agreement, the applicable agreement and applicable law will determine how those changes apply.

These Terms are governed by the laws of the Republic of Ireland, subject to any mandatory rights or protections that apply under applicable law.

The courts of the Republic of Ireland shall have jurisdiction over disputes arising from these Terms, subject to any mandatory jurisdictional rights available under applicable law.

For consumer contracts, mandatory consumer protections and jurisdictional rights will continue to apply where required by law. Irish consumer law places limits on unfair terms and, in certain circumstances, prevents businesses from restricting consumer legal remedies or imposing exclusive jurisdiction unfairly.

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to apply to the extent permitted by law.

These website Terms, together with any applicable proposal, statement of work, engagement agreement, order form or other written agreement, constitute the terms governing the relevant relationship to the extent applicable.

Where there is a conflict between these website Terms and a specific written client agreement, the specific client agreement will govern the relevant services to the extent of the conflict.

SYSTEMS4SCALING LTD Registered Office: 128 City Road London EC1V 2NX United Kingdom

Governing Jurisdiction: Republic of Ireland

For service-specific enquiries, use the contact information provided in your applicable engagement documentation.